Terms of service
A few placeholders in here need your input before this is legally solid — I don't know your business entity name, registered address, or which country's law should govern the contract, so I've bracketed those. Also, standard caveat: I'm not a lawyer, and a Terms of Service is a binding legal document — for something covering liability and consumer rights across the multiple countries you're now advertising to, it's worth having an actual lawyer glance over this before it goes live, especially the liability and governing-law sections.
Here's the draft, ready to paste into Settings → Policies → Terms of service:
Terms of Service
Last updated: [10/7/2026]
1. Acceptance of Terms
By accessing Zero2Ascend], you agree to be bound by these Terms of Service. If you do not agree, please do not use the Site or purchase our products.
2. About Our Products
All products sold on this Site are digital, downloadable PDF guides delivered electronically upon purchase. No physical goods are shipped. Once your purchase is complete, you'll receive access to download the file directly.
3. Educational Purpose — Not Professional Advice
Our guides are intended for general educational and informational purposes for parents and caregivers. They are not a substitute for professional therapy, counseling, medical advice, or psychiatric care. If your teenager is showing signs of danger to themselves or others — including self-harm, violence, substance abuse, or a prolonged total shutdown — please seek support from a licensed professional in addition to anything in our guides. Nothing on this Site creates a therapist-client, doctor-patient, or counselor relationship between you and Zero2Ascend Women.
4. Eligibility
You must be at least 18 years old, or the age of majority in your jurisdiction, to make a purchase on this Site.
5. Purchases, Pricing & Payment
Prices are displayed in your local currency where available and are subject to change without notice; the price charged is the price displayed at the time of checkout. Payment is processed securely through our third-party payment provider(s); we do not store your full payment card details. You are responsible for any taxes, duties, or currency conversion fees applied by your bank or payment provider.
6. License to Use Our Products
When you purchase a guide, we grant you a personal, non-exclusive, non-transferable license to download and use it for your own personal, non-commercial use. You may not resell, redistribute, share, republish, upload to file-sharing sites, or otherwise make our guides available to anyone who has not purchased them. All content, text, design, and artwork remain the intellectual property of Zero2Ascend Women.
7. Refunds
All products sold on this website are digital products. Due to the nature of digital content, all sales are final once an order has been placed. We do not offer refunds, returns, exchanges, or cancellations for change of mind. This does not affect any rights you may have under applicable consumer laws.
8. Prohibited Uses
You agree not to: use the Site for any unlawful purpose; attempt to gain unauthorized access to our systems; copy, scrape, or reproduce our content beyond your personal license; or use the Site in any way that could disable, damage, or impair it.
9. Third-Party Services
This Site is hosted on Shopify and may use third-party services for payments, analytics, and advertising. Your use of those services is also subject to their own terms and privacy policies, which we don't control.
10. Disclaimer of Warranties
Our products are provided "as is" and "as available." While we stand behind the guidance in our guides, we make no guarantee of specific results for your individual family situation, since every teenager and household is different.
11. Limitation of Liability
To the fullest extent permitted by law, Zero2Ascend Women and [Zero2Ascend] shall not be liable for any indirect, incidental, or consequential damages arising from your use of, or inability to use, our products or this Site. Our total liability for any claim relating to a purchase is limited to the amount you paid for that product.
12. Indemnification
You agree to indemnify and hold Zero2Ascend Women harmless from any claims, damages, or expenses arising from your violation of these Terms or misuse of our products.
13. Changes to These Terms
We may update these Terms from time to time. Changes take effect once posted to this page; continued use of the Site after changes are posted means you accept the updated Terms.
14. Governing Law
These Terms are governed by the laws of [Vic, Australia], without regard to conflict-of-law principles.
15. Contact Us
Questions about these Terms? Email us at [Tvgworkspace@gmail.com].